Refund & Returns Policy
Last updated: 01/01/2026
Thank you for shopping with us. We value our customers and strive to provide the best products and services. Please read our Refund & Returns Policy carefully.
1. Eligibility for Returns
We accept returns only under the following conditions:
Product received is damaged
Product is defective
Wrong item delivered
Product is missing parts/accessories
To be eligible for a return:
You must raise a return request within 7 days of delivery
Product must be unused, unwashed, and in original packaging
Original invoice / proof of purchase is required
2. Non-Returnable Items
The following items are not eligible for return or refund:
Used or altered products
Items damaged due to customer misuse
Customized / made-to-order products
Perishable goods (if applicable)
Digital products or downloadable items
3. Return Process
To initiate a return, please contact us with:
Order ID
Product images / video clearly showing the issue
Brief description of the problem
📧 Email: [your email]
📞 Phone: [your phone number]
Once approved, return instructions will be shared with you.
4. Refund Policy
After receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed within 5–7 business days.
Refunds will be issued to the original mode of payment.
5. Replacement Policy
In case of damaged or defective products, we may offer a replacement instead of a refund.
Replacement will be shipped within 7 working days after approval.
6. Shipping Charges
If the return is due to our error (wrong or damaged product), return shipping charges will be borne by us.
In other cases, shipping charges are non-refundable.
7. Cancellation Policy
Orders can be cancelled before dispatch only.
Once shipped, cancellation is not possible.
8. Contact Us
For any questions related to refunds and returns, feel free to contact us:
Company Name: ZVEE COMPANY
Email: vitszee@gmail.com
Phone: +91 9662148595
Website: https://vitszee.com/